Most Frequently Asked Questions: Students

Is the Express Rent Realty rental locator service really free?
What are your office hours?
Are all your agents licensed?
When should I start my search?
How does your locator service work?
Do I need to make an appointment?
How long does it take to find my new place?
What should I bring to my appointment?
What if I have no credit or challenged credit history?
Do you have properties that accept pets?
Is the process different if I rent a condo?
 

Q. Is the Express Rent Realty rental locator service really free?
A.  Yes!  Our service is ALWAYS FREE for tenants!  Prospective tenants never pay a fee for us help you find a new place.

Q. What are your office hours?
A. We are open 7 days a week for your convenience.  Our normal business operating hours are:
      Monday - Friday 10:00am to 6:30pm; Saturday 9:00am to 5:00pm; and Sunday 10:00am to 4:00pm.
 
The office may be closed or close early on certain commonly observed holidays including; New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. 

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Q. Are all your agents licensed?
A. Yes, all of our agents are licensed Florida real estate salespeople.  Further, all our agents go through a rigorous and specialized multi-day Rental Expert™ training course followed by a mentorship program that transforms a "normal" real estate agent into an Express Rent Realty Rental Expert™. 

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Q. When should I start my search?
A. To capitalize on the widest variety of available properties we recommend beginning your search about 30 to 45 days before your desired move date.  This timeframe will give you access to the widest variety of apartments and rentals on the market and allows sufficient time to provide proper notice to your current landlord.  You will also have enough time for the approval process that may be required by some properties, such as home owners associations or condominium association approvals.  The association approval process can typically be between one and two weeks, and in some rare cases, as many as 30 days. 

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Q. How does your locator service work?
A. Visit our How It Works page for detailed information on how our service works and what you should expect with you visit our office. 

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Q. Do I need to make an appointment?
A. No, appointments are not needed.  We always have Rental Experts™ ready to assist walk-ins.  Although weekends are especially busy, we will work diligently to assist all customers as quickly as possible.  Of course, we'll be happy to set an appointment for you to meet with one of our agents at a time that's convenient to you. 

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Q. How long does it take to find my new place?
A. Typically it will take 3-4 hours to go through the whole process, but varies based on each individual.  It is our commitment to provide you with as much time and attention as you need to find you the perfect apartment. 

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Q. What should I bring to my appointment?
A. It's a good idea to bring any documents that may help in the approval process.  These may include such things as paycheck stubs, co-signer information, past rental contacts, employer verification contacts, as well as a method of payment to secure the property. 

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Q. What if I have no credit or challenged credit history?
A. We work with a large variety of landlords, each of whom have different approval guidelines and terms.  Your agent will do their best to match you with a landlord and property that fits your needs. 

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Q. Do you have properties that accept pets?
A. We have access to many pet-friendly properties, both apartments and privately owned units in a variety of areas and price ranges.  Just let us know about your furry friend and we'll take care of the rest. 

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Q. Is the process different if I rent a condo?
A. Dealing with condominium associations can be very different from renting a standard rental community or private house.  Many condo association boards charge an application fee, possible deposit, and have a set approval processes.  The association approval process can typically be between 2 and 3 weeks, in some rare cases, it can take as many as 30 days.  Don't worry.... we will be by your side to help with the whole process. 

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